FAQs

About Eyaas

1. What is Eyaas and what products does it offer?

Eyaas is an Indian lifestyle brand offering handcrafted home décor, bed linen, tableware, table linen, serveware, garden décor, and thoughtful gifts. We work with skilled artisans across India to preserve traditional crafts and create beautiful, practical products for modern homes. Our brand celebrates thoughtful living, conscious choices, and everyday moments at home.

2. What is the mission of Eyaas?

Our mission is to keep India's traditional crafts alive by bringing them into everyday life. We work with artisan communities to create beautiful handcrafted products, support livelihoods, and encourage thoughtful and sustainable living.

3. Why choose Eyaas for handcrafted home décor?

At Eyaas, we believe every handcrafted product tells a story. Our products are thoughtfully handcrafted and designed for everyday use. When you choose Eyaas, you support skilled artisans, help preserve traditional crafts, and bring timeless craftsmanship into your home.

4. Are Eyaas products handmade?

Yes. Most Eyaas products are handcrafted by skilled artisans using traditional techniques. Slight variations in colour, texture, size, or finish are a natural part of the handmade process, making every piece unique.

5. Are Eyaas products made in India?

Yes. Most of our collections are proudly handcrafted in India using traditional techniques and locally sourced materials. We also carefully curate a small collection of handcrafted products from around the world, celebrating craftsmanship from different cultures.

6. Does Eyaas work with artisan communities?

Yes. We work closely with artisan communities across India to preserve traditional crafts, create sustainable livelihood opportunities, and help keep generations of craftsmanship alive.

7. What crafts does Eyaas showcase?

Our collections celebrate traditional Indian crafts such as Hand Block Printing, Chikankari, Gota Patti, Kantha Hand Embroidery, Tarakashi (Brass Inlay), Khurja Ceramics, Terracotta, Hand Woven Chanderi, Madhurkathi, Bawan Buti, Ikat, and many more. Each craft reflects the skill, heritage, and stories of the artisans who create it.

Materials

8. Are Eyaas ceramic products food-safe?

Yes. Our ceramic plates, bowls, mugs, dinner sets, and serveware are made using lead-free, food-safe glazes and are safe for everyday dining.

9. Are Eyaas ceramic products microwave- and dishwasher-safe?

Many of our ceramic products are microwave- and dishwasher-safe. Please check the individual product specifications before use.

10. What fabric is used for Eyaas table linen?

Our table runners, tablecloths, placemats, and napkins are made from high-quality cotton or cotton-linen blends. They are designed to be durable, easy to maintain, and perfect for both everyday meals and special occasions.

11. Are your textiles hand-block printed?

Many of our table linens, table runners, tablecloths, placemats, napkins, and selected bed linen collections are hand block printed using traditional techniques. As each piece is handcrafted, slight variations make every product unique.

12. What wood is used in Eyaas wooden serving trays?

Our handcrafted wooden serving trays are made using quality woods such as Sheesham, known for its strength, durability, and beautiful natural grain. Each tray is designed for everyday serving while adding warmth to your table.

13. Are Eyaas terracotta products safe for everyday use?

Yes. Our terracotta products are handcrafted for regular use. Please follow the care instructions provided with each product.

14. Will my handmade product look exactly like the picture?

Each handcrafted product is unique. Minor variations in colour, texture, or finish are part of the handmade process and add to its charm.

Care & Maintenance

15. How do I clean Eyaas ceramic tableware?

Wash your Eyaas ceramic plates, bowls, mugs, cups, and serveware with mild soap and a soft sponge. Avoid abrasive scrubbers to help maintain the finish and keep your ceramic tableware looking its best.

16. How should I care for Eyaas wooden products?

Wipe your wooden serving trays, serving boards, coasters, trivets, and other wooden home décor with a soft, damp cloth and dry immediately. Avoid soaking wooden products in water to help preserve their natural finish.

17. How do I wash a hand-block-printed cotton tablecloth?

Most of our cotton hand block-printed tablecloths can be machine washed on a gentle cycle with mild detergent. Wash dark colours separately, avoid bleach, and dry in the shade to help maintain the colours and fabric.

18. How do I care for hand-block-printed textiles?

Wash gently with mild detergent in cold water. Dry in shade to help preserve the colours and fabric.

19. Are handmade home décor products durable?

Yes. Our handcrafted home décor products are made using quality materials and traditional techniques. With proper care, they are designed to last and become a part of your home for years.

Orders & Shipping

20. How long does Eyaas take to deliver orders?

Orders are usually delivered within 3–7 business days, depending on your location.

21. Do you offer Cash on Delivery (COD)?

COD is available for selected pincodes. Enter your PIN code on the product page to check availability.

22. Can I track my Eyaas order?

Yes. Once your order is shipped, you'll receive a tracking link by email or SMS.

23. What should I do if my order arrives damaged?

Please get in touch with us within 48 hours of delivery with photos of the product and packaging. Our team will assist you with the next steps.

24. Can I return or exchange my order?

Please refer to our Returns & Refund Policy for complete details on eligibility and the return process.

Sustainability & Craftsmanship

25. Why do handmade products have slight imperfections?

Every handmade piece is crafted individually, so slight variations are natural. These details reflect the artisan's skill and make each product unique.

26. Is Eyaas a sustainable home décor brand?

Sustainability is at the heart of Eyaas. We create products that are made to last, support artisan communities, and work towards reducing waste by reusing and recycling materials wherever possible. We also encourage responsible production and make thoughtful choices that are better for people and the planet.

27. Does Eyaas use eco-friendly packaging?

Yes. We work towards using responsible packaging that protects your products while reducing our environmental impact. We use minimal plastic wherever possible, and many of our ceramic products are packed using paper and individual boxes instead of plastic to ensure they arrive safely.

28. Why choose handcrafted home décor over mass-produced products?

Handcrafted home décor brings warmth, character, and authenticity to your home. Every piece is carefully crafted by skilled artisans using traditional techniques, making each one unique while supporting artisans' livelihoods and preserving India's rich craft heritage.

Gifting

29. Are Eyaas products suitable for gifting?

Yes. Our handcrafted home décor, tableware, and lifestyle products make thoughtful gifts for weddings, housewarmings, anniversaries, birthdays, festivals, and corporate gifting. Please contact us for bulk orders and customised gifting solutions.

30. Can I send a gift directly to someone?

Yes. Simply enter the recipient's delivery address during checkout.

31. Can I mix and match different Eyaas home décor collections?

Absolutely. Our handcrafted home décor collections are thoughtfully designed to complement one another, making it easy to mix and match tableware, table linen, décor, and accessories to create a warm and inviting home.

32. How do I contact Eyaas customer support?

You can contact our customer support team through our Contact Us page, by email, or on WhatsApp. We're happy to help with product questions, order updates, shipping, returns, and more. You can also find helpful information on our Shipping and Return Policy pages.