Water Lily Ceramic Katori Set

Shipping

Orders are dispatched within 24 hours and typically arrive within 4–5 business days. Occasionally, there may be delays from our delivery partners — we appreciate your patience in such cases.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

We offer a 30-day return policy on most items. Please note that ceramic items are not eligible for return due to the risk of damage during reverse transit.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.